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Floomly Terms and Conditions

Effective Date: 30th May 2025

Welcome to Floomly. These Terms and Conditions (“Terms”) govern your use of our website and software platform. By using our services, you agree to follow these Terms. If you do not agree, please do not use Floomly.
 

1. About Floomly

Floomly is a salon management and scheduling software designed to help hair and beauty businesses grow profitably. Our services include appointment booking, client management, team support tools, financial tracking, and educational content for salon owners.


2. Your Account

  • You must provide accurate information when signing up.

  • You are responsible for maintaining the confidentiality of your login details.

  • You must notify us immediately if you believe your account has been compromised.


3. Use of the Platform

You agree to use Floomly:

  • Only for lawful salon business purposes.

  • Without violating the rights of others or the law.

  • Without attempting to disrupt or damage our platform.

You must not:

  • Reverse-engineer or copy our software.

  • Share access with unauthorised users.

  • Use Floomly to promote illegal or harmful content.


4. Subscriptions and Payments

  • Floomly is a subscription-based service.

  • Pricing and payment terms are displayed clearly at the point of purchase.

  • All payments are processed securely through our third-party provider, GoCardless.

  • Subscriptions renew automatically unless cancelled prior to the renewal date.

  • No refunds are provided for partial months or unused services.
     

5. Cancellation and Termination

Floomly offers three subscription contract types:

  • A 36-month (3-year) fixed-term contract

  • A 12-month fixed-term contract

  • A rolling monthly contract
     

Fixed-Term Contracts (3-Year or 12-Month)

If you have entered into a fixed-term contract, your subscription is binding for the full duration of the agreed period. Early cancellation is not permitted unless otherwise agreed in writing by Floomly. You will remain liable for all fees due for the full contract term, regardless of usage.

Your contract will automatically renew for a new term unless cancelled in writing at least 30 days before the renewal date.
 

Monthly Rolling Contracts

If you are on a rolling monthly contract, you may cancel your subscription at any time by providing 30 days' written notice. Access to premium features will continue until the end of your current billing cycle after the notice period.
 

General Terms

We reserve the right to suspend or terminate your account if:

  • You breach any of these Terms;

  • Payment is not received on time;

  • You misuse the platform or engage in unlawful activity.

All cancellation requests must be submitted via email to our support team at hello@floomly.com.

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6. Intellectual Property

All content, branding, and technology used on Floomly is the property of Floomly Ltd or its licensors. You may not copy, distribute, or use our materials without written permission.
 

7. Data Privacy

We take data protection seriously. Your use of Floomly is also subject to our Privacy Policy. By using our services, you consent to the collection and use of your data as described in that policy.
 

8. Limitation of Liability

To the extent allowed by law, Floomly is not liable for:

  • Any indirect, incidental, or consequential damages.

  • Loss of data, revenue, or profits resulting from use or inability to use the service.

We aim for 99.9% uptime but do not guarantee uninterrupted access to the platform.
 

9. Changes to Terms

We may update these Terms from time to time. Any changes will be posted on this page, and continued use of Floomly after such changes indicates your acceptance.
 

10. Contact Us

If you have any questions about these Terms, please contact us at:

Floomly Ltd
Email: hello@floomly.com
Registered Address: Building 3, 566 Chiswick High Road, London, W4 5YA

 

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